Frequently Asked Questions

PRODUCT INFORMATION

What type of hair is it ?
Our ombré braiding hair is made from premium quality synthetic fiber . It’s silky and suitable for all hair types.
How many pieces do I need for a full head ?
This will depend on the type of hairstyle, for medium size box braids you’ll need 8-10 pieces while you’ll need 2-3 pieces for cornrow hairstyle.
Can the hair be sealed with hot water , wrapped and burned at the ends
Yes, all the above can be done to the hair .
Do you custom create color pieces ?
Yes . We customize color combinations with the virgin hair without a minimum order quantity , and only customize the ombré braiding hair for bulk orders with a minimum order quantity of 100pieces To create custom color • Send a picture of the color combination you would like to sales@tyttokink.co.za or send a request on either of the ombré items with the picture attached. • We will send you a quote , once accepted and settled we’ll process your order • Please allow 7-14 working days to receive your order.
Do you sell in bulk ?
In support of entrepreneurs worldwide (hairstylists, salon owners etc) we do sell in bulk . • Minimum order quantity of 50pieces for the ombré braiding hair • Minimum order quantity of 20pieces for Grade 8A, 9A , 10A unprocessed virgin hair/ ombré virgin hair. • Minimum order quantity of 10pieces for Grade 8A, 9A , 10A Unprocessed Virgin Hair Full and Frontal Lace Wigs • We also have crochet braids in Faux Locs , Havana Mambo Twists, Slim Senegalese Twist Braid , Senegalese Twist Braid , Box Braid , Marley Braid , Cubic Twist Braid and Wand Curl . The minimum order quantity is 50pieces per item . • For any other type of hair please send us a picture and we will make it for you • To buy in bulk contact us on bulkorders@tyttokink.co.za

SHIPPING INFORMATION

Do you ship to my country?
Yes we do , however if you are not ordering from Angola, Mozambique, Lesotho, Botswana, Swaziland, Zambia, Namibia and South Africa we advise you to order via email at internationalsales@tyttokink.co.za . We will send you a quote with your order details and shipping costs . Once accepted and settled we’ll process your order . Please allow 7-10 working days to receive your order.
How long will it take for my order to get to me?
South African customers will receive their ombré braiding hair in 2-4 days , and their virgin hair in 7-14 days. All other orders will take 7-10 working days .
What shipping / delivery method do you use?
For small orders 1-100 pieces we use express shipping and for orders exceeding 100 we use freight ( by air) .

RETURNS

Do you give refunds and accept returns ?
Due to the nature of the hair it cannot be returned or refunded if used ( colored , combed , cut or trailed in any way) . If you would like to return your order in its original condition please return it to the sender address written on the package . If you want a refund you will not be refunded for the postage amount. You will be responsible for the cost of returns. Please send us an email on returnsandrefunds@tyttokink.co.za if you would like a refund or to return to exchange the hair .